Terms and Conditions

1. ACCEPTANCE OF TERMS

By accessing or using the services provided by Schaut Technologies LLC (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions (“Terms”).

If you do not agree to these Terms, you must not access or use our services. We reserve the right to modify these Terms at any time. Your continued use of the services after any changes constitutes your acceptance of the new Terms.

2. Eligibility

You must be at least 18 years old to use our services. By using our services, you represent and warrant that you meet this age requirement and have the legal capacity to enter into a binding agreement. If you are using our services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

3. Device Diagnostics and Repair Policy

Schaut Technologies LLC accepts computers, laptops, external hard drives, and printers for diagnostics and repair. (Other devices/equipment subject to approval.) 

Current Rates are:

• 15-minute or less at the counter fix, the rate is $45
• Standard Labor rate is $165/hour (half hour min at office, one hour min on site)
• For same-day service, the Rushed Labor rate is $250/hour (two hour minimum)
• The Holiday rate is $300/hour (two hour minimum)

In some cases, our technicians may diagnose the issue and give you the ‘path to resolution or recovery’ where appropriate. This means, you the customer, are given the information and steps needed to resolve the issue yourself. This is a more affordable option since you are only charged the labor to diagnose, not repair. 

In some cases, our technicians will diagnose the issue and give you the ‘options for resolution or recovery,’ along with cost estimates for us to implement those options. When Schaut Technologies LLC diagnoses and repairs or resolves your issues, you will be invoiced for any additional labor or parts outlined in your estimate or quote.

4. House/On-Site Calls for Device Diagnostics and Repair

On-site calls for diagnostics bill at a minimum $165/hour. Depending on what the diagnostics reveal, our technicians will inform you of your options. 

In some cases, our technicians may diagnose the issue and give you the ‘path to resolution or recovery’ where appropriate. This means, you the customer, are given the information and steps needed to resolve the situation yourself. This is a more affordable option since you are only charged the labor to diagnose, not repair.  In some cases, our technicians will diagnose the issue and give you the ‘options for resolution or recovery,’ along with cost estimates for us to implement those options. When Schaut Technologies diagnoses and repairs or resolves your issues, you will be invoiced for any additional labor or parts outlined.

5. Lifetime Workmanship Warranty
   Our technician’s technical work is covered under a “Lifetime Workmanship Warranty.” If our technician determines that a repeated or other technical  issue has occurred due to an error of a technician or installer, then the additional work to resolve the problem is done at no cost to the client. Should the technician determine that the issue has occurred due to no fault of the installer/technician employed by Schaut Technologies LLC, the standard rates for repair or resolution will apply. 

6. Payment for Products and Services

Payment is due at the time of services. Accepted quotes for work performed by Schaut Technologies LLC require a down payment before equipment can be ordered and installation scheduled. Quotes for “computers” or “hardware only” are due in full up front. Monthly service payments are due at the beginning of each month unless otherwise agreed upon in the service agreement. Payment plans and retainer payments can be arranged in certain circumstances. We accept cash, checks and credit card payments. Invoices not paid by the due date or within 3 days of issuance will be automatically charged to the credit card on file. Invoices unpaid after 30 days of the due date will incur a $50 per month late fee and are subject to 2% per month interest charges if applicable.

7. Missed Appointments and Cancellations

If we have scheduled an appointment for on-site work that requires you to be on-site in order for the work to be completed, but you do not show up or are not on-site within 15 minutes of the start of your service call, you forfeit that appointment and you will still be charged the Standard Labor rate of $165. If you need to cancel an appointment, you must give one full business day’s notice. Failure to cancel an on-site appointment without one full business day’s notice will result in a $165 charge. For example, a 9am Monday appointment must be canceled before 9am on Friday. Installation cancellations regardless of the length of notice given will result in loss of deposit. All deposits are non-refundable.

WEATHER DISCLAIMER: If we determine that weather conditions prevent our technicians from doing work safely, we reserve the right to cancel and reschedule appointments. No cancellation fees will apply.

8. Evaluations and Installations

Starlink, Cell Booster, Networks, Security Systems and other installation products and services which require on-site evaluations or surveys are complimentary and scheduled to give you an idea of the process, logistics, and equipment needed. Most installations require a downpayment once you approve your quote. Once down payment is received, installation can be scheduled and equipment ordered. The process may vary depending on your specific needs or situation. 

9. Acceptable Use Policy

Schaut Technologies LLC stands behind the equipment and services it provides. We provide support and troubleshooting for the products and systems we install. 

For clients who have Managed IT services, Website Retainer Agreements contracted with us, we will provide support as outlined in the client contract. 

However, clients who install equipment themselves (Starlink, Wifi & Networking equipment, Cell Boosters, Televisions, A/V Equipment, etc) are not eligible for the standard troubleshooting and support services that would apply if we provide or intall equipment.

Cost for troubleshooting or site visits (where we did not install equipment) are:

• Standard Labor rate is $165/hour
• For same-day service, the Rushed Labor rate is $250/hour with minimum 2 hours
• The Holiday rate is $300/hour with minimum 2 hours

10. Data Security and Privacy Policy: Client data and devices are behind locked doors at the end of the day and clients may not look at or touch other client devices or Schaut Technologies LLC devices at our offices. Client usernames and passwords are obtained from clients when necessary to do the work. It is the client’s responsibility to change passwords once work is complete. During installations technicians often create new user ID’s and passwords for clients for their new hardware or software. That information is given to the client and also saved securely in Schaut Technology LLC’s proprietary CRM platform. However, clients are advised to update and change all logins unless they have a Managed IT contract with Schaut Technologies.

Managed Service client data can only be accessed by the technicians in charge of them and must be protected by 2-factor authentication. Client data is never shared with third parties without client approval, and only when necessary to complete work. NDA’s are available by request by all clients.

11. Service Level Agreement (SLA):

Schaut Technologies LLC prides itself on its ability to maintain a high level and quality of service. Clients are communicated with in a prompt and professional manner, and the quality of work is to the highest standard possible. In most cases clients can expect responses within one-business day. Retainer clients and emergency situations are a priority and are treated as such. Schaut Technologies offers 24/7 urgent support to clients. Scheduled downtime, if needed, will be clearly stated to the client.

12. Client Communication Policy:

Schaut Technologies LLC prides itself on good communication with clients. Clients are called back and corresponded with via email and text promptly and professionally, with a forward path to a resolution in place. Clients with devices being worked on should expect to be updated promptly following technician developments and updates. Should a device be ready to pick up, the client is notified upon completion of work and invoicing. In the event of escalation of tech support, clients are notified and given an appropriate path to resolution.

13. User Accounts

To access certain services and features, you may be required to create and or share hardware or software account information and passwords. You agree to:

• Provide accurate, current, and complete information during service
• Keep your passwords secure and confidential from other 3rd parties
• Notify us immediately of any unauthorized access or use of your accounts
• Accept responsibility for all activities that occur under your accounts
• We reserve the right to suspend or terminate services or accounts if any information provided is inaccurate, misleading, or incomplete.

14. Acceptable Use

You agree not to use our services to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, transmit, or distribute any content that is unlawful, harmful, defamatory, or objectionable
• Impersonate any person or entity or misrepresent your affiliation
• Interfere with or disrupt the services or servers or networks connected to the services
• Attempt to gain unauthorized access to any portion of the services
• Use any automated means to access the services (bots, scrapers, etc.) without our written consent
• Collect or harvest any personally identifiable information from other users
• Send unsolicited communications (spam) through or to users of the services

We reserve the right to investigate and take appropriate action against anyone who violates these provisions.

15. Intellectual property

All content, features, and functionality of our services — including text, graphics, logos, icons, images, audio clips, software, and compilations — are the exclusive property of Schaut Technologies LLC, or our licensors and are protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use the services for your personal or internal business purposes. You may not:

• Reproduce, distribute, modify, or create derivative works of our content
• Use our trademarks or service marks without prior written permission
• Remove any copyright, trademark, or proprietary notices

16. Third Party Websites and Services

Our services may contain links to third-party websites, services, applications, or resources that are not owned or controlled by Schaut Technologies LLC (“Third-Party Links”). These Third-Party Links are provided solely as a convenience to you.

We have no control over, and assume no responsibility for, the content, privacy policies, practices, or availability of any third-party websites or services. We do not endorse or make any representations about third-party websites, their content, or the results you may obtain from using them.

If you access any Third-Party Links from our services, you do so entirely at your own risk and subject to the terms and conditions of use for those websites. You should review the applicable terms and privacy policies of any third-party website or service before using or providing any information to them.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the applicable third party.

17. Site Management

We reserve the right, but not the obligation, to:

• Monitor the services for violations of these Terms
• Take appropriate legal action against anyone who, in our sole discretion, violates these Terms, including reporting such users to law enforcement authorities
• In our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof
• In our sole discretion and without limitation, notice, or liability, remove from the services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems
• Otherwise manage the services in a manner designed to protect our rights and property and to facilitate the proper functioning of the services

We may, without prior notice, change the services, stop providing the services or any features of the services, or create usage limits for the services. We may permanently or temporarily terminate or suspend your access to the services without notice or liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulation.

18. Indemnification

You agree to defend, indemnify, and hold harmless Schaut Technologies LLC, its subsidiaries, affiliates, officers, directors, employees, agents, licensors, service providers, contractors, and their respective successors and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:

• Your violation of these Terms
• Your use of the services, including but not limited to your User Content, User Contributions, or any use of the services’ content, functionality, and products other than as expressly authorized in these Terms
• Your use of any information obtained from the services
• Your violation of any third-party right, including any intellectual property, publicity, confidentiality, property, or privacy right
• Any claim that your User Content or Contributions caused damage to a third party
• Any misrepresentation made by you

This indemnification obligation will survive the termination of these Terms and your use of the services. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any such matter without our prior written consent.

19. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Schaut Technologies LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH:

• Your access to or use of (or inability to access or use) the services
• Any conduct or content of any third party on the services
• Any content obtained from the services
• Unauthorized access, use, or alteration of your transmissions or content

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR USD $100, WHICHEVER IS GREATER.

20. DISCLAIMER OF WARRANTIES

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

The services will be uninterrupted, timely, secure, or error-free

The results obtained from the services will be accurate or reliable

Any errors in the services will be corrected

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

21. Corrections

There may be information on the services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the services at any time, without prior notice.

We do not undertake any obligation to update, amend, or clarify information on the services, including pricing information, except as required by law. No specified update or refresh date applied to the services should be taken to indicate that all information on the services has been modified or updated.

This applies to but is not limited to:

• Product or service descriptions and specifications
• Pricing, fees, and promotional offers
• Availability and delivery timelines
• User account information and settings
• Statistical or analytical information
• Legal or regulatory information presented on the services

If you discover any inaccuracies or errors, please notify us at info@schautteh.com and we will make reasonable efforts to correct such errors in a timely manner.

22. Dispute Resolution

Any dispute arising out of or relating to these Terms or the services shall be resolved as follows:

Informal Resolution: You agree to first attempt to resolve any dispute informally by contacting us at info@schauttech.com. We will attempt to resolve the dispute within 30 days.

[Arbitration/Litigation]: If informal resolution fails, disputes shall be resolved under the rules of the American Arbitration Association / the courts of the State of Wisconsin.

Governing Law: These Terms shall be governed by the laws of the State of Wisconsin, without regard to conflict of law principles.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

23. Termination

We may terminate or suspend your access to the services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Upon termination:

• Your right to use the services will immediately cease
• We may delete your account and any associated data
• Provisions that by their nature should survive termination will survive (including intellectual property, limitation of liability, and dispute resolution)
• You may terminate your account at any time by contacting us

24. Severability and Waiver

Severability:

If any provision of these Terms is held to be unlawful, void, or for any reason unenforceable by a court of competent jurisdiction, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. The invalid or unenforceable provision will be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent of the provision.

Waiver:

No waiver by Schaut Technologies LLC of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of Schaut Technologies LLC to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

A waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Schaut Technologies

No single or partial exercise of any right or remedy shall preclude any other or further exercise of that right or remedy, or the exercise of any other right or remedy

The rights and remedies provided in these Terms are cumulative and are not exclusive of any rights or remedies provided by law

Entire Agreement:

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on the services, constitute the entire agreement between you and Schaut Technologies LLC concerning the services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties.

25. CONTACT INFORMATION

If you have any questions about these Terms, please contact us:

Schaut Technologies LLC

Email: info@schauttech.com

Address: PO BOX 921

Sister Bay, WI 54234

Phone: 920-333-2269

Last Updated: June 2026